Archive for March 19th, 2011

WordPress support fail: WP-Stats and JetPack

March 19th, 2011 by Sjan Evardsson

Apparently I am not the only person running in to the message “Your WordPress.com account, [account name] is not authorized to view the stats of this blog”.

There is a work-around posted at a couple places, but this did not work for me.

There seems to be no official word from WP yet, at least not that I can find. There are a lot of recommendations to “just remove WP-Stats and install JetPack” – however, that does not seem to work for me either. Instead I get “You do not have sufficient permissions to access this page.”

If WP had planned to replace WP-Stats with JetPack, shouldn’t they have let everyone know? And if they had planned to modify WP-Stats, shouldn’t they have first tested those changes to make sure it didn’t break existing installations? And if they are having unexpected issues shouldn’t they be A) working diligently to correct them and B) assigning someone to respond in the support forums?