WordPress support fail: WP-Stats and JetPack

Apparently I am not the only person running in to the message “Your WordPress.com account, [account name] is not authorized to view the stats of this blog”.

There is a work-around posted at a couple places, but this did not work for me.

There seems to be no official word from WP yet, at least not that I can find. There are a lot of recommendations to “just remove WP-Stats and install JetPack” – however, that does not seem to work for me either. Instead I get “You do not have sufficient permissions to access this page.”

If WP had planned to replace WP-Stats with JetPack, shouldn’t they have let everyone know? And if they had planned to modify WP-Stats, shouldn’t they have first tested those changes to make sure it didn’t break existing installations? And if they are having unexpected issues shouldn’t they be A) working diligently to correct them and B) assigning someone to respond in the support forums?

3 Responses so far

  1. 1

    Sjan Evardsson said,

    March 25, 2011 @ 6:29 am

    Well, WP seem to have sorted the issue out. I once again have stats. It took them well over a week to sort out whatever was the issue, but it seems to be corrected, at least for now.

  2. 2

    SB said,

    April 3, 2011 @ 10:30 am

    Same exact issue. I figured I’d wait it out and see if it ever gets resolved…never happened for me. I’m still getting the permissions error with jetpack. Haven’t tried to stand-alone stats plugin again. Maybe I’ll do that. Did you do anything or did it just resolve itself?

  3. 3

    Sjan Evardsson said,

    April 4, 2011 @ 7:30 am

    I just waited a while and the stats plugin started working again.

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